Legal
Privacy Policy
Last updated: 27 July 2026
Sunny Packaging Limited respects your privacy. This policy explains how we handle personal information when you use this website, submit a business enquiry or otherwise contact us.
1. Who we are
Sunny Packaging Limited is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 14663635. Our registered office is The Station House, 15 Station Road, St Ives, Cambridgeshire PE27 5BH. Privacy enquiries can be sent to info@sunnypackaging.co.uk.
2. Information we collect
- Business contact details such as your name, organisation, role, email address and telephone number.
- Information you provide about a proposed packing project, including volume, location, timing and operational requirements.
- Correspondence and records created while responding to an enquiry or managing a customer relationship.
- Technical information generated when the website is delivered, such as IP address, browser, device, requested page and security logs.
Please do not send passwords, payment-card information, sensitive personal information or information that is not needed for the enquiry.
3. Why we use information
We use personal information to respond to enquiries, prepare and discuss proposals, manage customer and supplier relationships, operate and secure the website, maintain business records and comply with legal obligations.
Our usual lawful bases are legitimate interests in operating and developing the business, steps requested before entering a contract, performance of a contract and compliance with legal obligations. Where consent is required, it can be withdrawn.
4. Service providers and sharing
The website is hosted by Netlify. Netlify processes website requests, security logs and form submissions on our behalf. We may also share relevant information with IT, email, professional, logistics or other service providers where necessary and subject to appropriate obligations. We do not sell personal information.
5. International processing
Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to use an appropriate legal transfer mechanism and contractual protection.
6. Retention
We retain enquiry and business records only for as long as reasonably needed for the purpose collected, to maintain appropriate commercial records, resolve disputes and meet legal, tax or accounting obligations. Retention periods vary according to the nature of the relationship and record.
7. Security
We use reasonable organisational and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed as completely secure.
8. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase, restrict or object to the use of your information, receive certain information in a portable format and withdraw consent. Email us to make a request. We may need to verify your identity.
9. Complaints
Please contact us first so we can try to resolve a concern. You can also complain to the UK Information Commissioner’s Office.
10. Changes
We may update this policy when the website, business practices or legal requirements change. The date at the top shows the latest revision.